Terms of Use - Matratzenland

Terms and Conditions

SI matratzenland GmbH
Status: updated

1. Scope

The following Terms and Conditions (T&Cs) of SI matratzenland GmbH apply to all orders for products and services placed via our online shop as well as by telephone, in writing, or by e-mail.

They govern the contractual relationship between SI matratzenland GmbH and the buyer. SI matratzenland GmbH undertakes to process and provide its services carefully in accordance with these T&Cs.

Collateral agreements or deviating arrangements shall only be valid if made in writing and confirmed by SI matratzenland GmbH.

2. Conclusion of Contract

The presentation of products in the online shop constitutes a non-binding online catalogue and does not represent a legally binding offer.

By clicking the “buy” button, the customer places a binding order. The contract is concluded upon dispatch of the order confirmation by e-mail.

Orders placed by telephone, in writing, or by e-mail are also considered legally valid.

All offers are subject to change without notice. Changes and errors remain reserved.

2.1 Product Presentation

The ordered goods may differ slightly from the products shown on the internet due to technical display differences, in particular with regard to colour, structure, or illustration. Such deviations do not constitute a defect.

3. Offers and Prices

All prices include the statutory value added tax of 8.1% as well as all price components.

Despite the greatest care, incorrect information cannot be completely ruled out. All price indications are non-binding.

SI matratzenland GmbH shall not be liable for unavailable products or incorrect price information.

Upon the order confirmation, SI matratzenland GmbH undertakes to deliver the goods and the customer undertakes to accept the ordered goods.

3.1 Delivery Time

Information on delivery times is available on the respective product pages and is based on the current status.

Delivery delays do not entitle the customer to cancel the order or claim damages.

Fixed delivery dates shall only apply if expressly confirmed in writing by SI matratzenland GmbH.

3.2 Delivery

The customer is obliged to check the goods for completeness and correctness upon handover.

Transport damage must be reported immediately and, where possible, photographed and recorded in writing.

Deliveries are carried out by:

Swiss Post
our in-house delivery service
external transport companies or carriers

Standard delivery is made to the curbside. Transport into the apartment, bedroom, or to the intended place of use is only owed if a corresponding additional service has been expressly booked.

In the event of difficult delivery conditions, lack of access, or further additional effort, the customer shall bear the resulting additional costs.

The risk passes to the customer upon handover of the goods to the customer or to a person designated by the customer.

4. Right of Withdrawal / Return / Exchange

4.1 Principle

A right of withdrawal or return does not mean a free return.

A return is only possible for unused and originally packaged standard products that were not specially produced or ordered for the customer.

4.2 Exclusion of the Right of Withdrawal and Return

The following in particular are excluded from the right of withdrawal and return:

individually produced or made-to-order goods, e.g. mattresses from Swiss brands such as BICO
custom-made items, special sizes, extra lengths, and extra widths
beds and bedding contents
hygiene items once opened
clearance and sale items

For these products, there is no right of withdrawal, no right of return, and no entitlement to a refund.

4.2.1 Goodwill Policy for Special Products

In exceptional cases, a return or exchange of originally packaged and unused products may be considered on a goodwill basis.

This applies in particular to products from Swiss brands or goods made to order.

Such a return shall be carried out exclusively under the following conditions:

no money-back guarantee
return or exchange only against full assumption of costs by the customer
charging of transport, carrier, and logistics costs
charging of processing and material costs
charging of costs already incurred, in particular for production, ordering, and disposition
possibility of an exchange for another product with a corresponding price adjustment

There is no entitlement to such a goodwill solution.

4.3 Return of Standard Products

If a return of eligible standard products is possible, it shall only be carried out subject to charges.

The customer shall bear all costs, in particular:

return transport and shipping costs
carrier and logistics costs
material and processing costs

4.4 Refund / Voucher

Refunds shall be made exclusively in the form of a voucher.

A payout in cash or to the originally used payment method is excluded.

A money-back guarantee is expressly excluded.

4.5 Condition of the Goods

A withdrawal, return, or exchange is excluded if:

the goods have been opened
signs of use are present
the original packaging is damaged

4.6 Deadline

The withdrawal must be made in writing within 14 days after receipt of the goods.

Compliance with the deadline is determined by the date of dispatch.

4.7 Return Address

SI matratzenland GmbH
Bitzistrasse 1 B
6370 Stans NW
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

5. Payment Methods for Switzerland and Liechtenstein

The purchase of our products is possible using the following payment methods:

5.1 Advance Payment

After submitting the order, you will receive an order confirmation with the required payment information. Delivery takes place after receipt of payment.

5.2 E-Banking

Payment is made in accordance with the bank details provided. Delivery takes place after receipt of payment.

5.3 Cash Payment

Cash payment is possible upon delivery or collection.

5.4 PayPal / PayPal Express

Payment is made via your PayPal account in accordance with the applicable terms there.

5.5 Credit Card

Payment can be made via PostFinance, VISA, Mastercard, TWINT, and other offered payment methods. The invoice amount is charged at the time of the order.

5.6 Purchase on Invoice (POWERPAY)

For purchases on invoice, processing is carried out by MF Group / POWERPAY in accordance with their T&Cs. By choosing this payment method, the customer also accepts the terms of POWERPAY.

5.7 Payments from Europe

Orders from Germany, France, Belgium, and Austria may only be paid by credit card, PayPal, bank transfer, or advance payment.

6. Default in Payment

In the event of default in payment, a reminder fee of CHF 45.– shall be charged.

From the third reminder onwards, default interest of 10% shall be charged.

Further costs incurred, in particular debt collection, storage, and processing costs, shall be charged in full.

SI matratzenland GmbH is entitled to assign outstanding claims to a debt collection company.

7. Refusal of Acceptance and Delay in Acceptance

In the event of unjustified refusal to accept delivery, all costs incurred shall be charged. The right to performance of the purchase contract remains unaffected.

7.1 Delay in Acceptance

If the customer is in delay of acceptance, SI matratzenland GmbH is entitled to charge all resulting costs, in particular storage, transport, and additional costs.

7.2 Cancellation / Annulment

Cancellation or annulment of orders is generally not provided for, as a binding purchase contract is concluded upon completion of the order.

If, by way of exception, a cancellation request is made before delivery, SI matratzenland GmbH reserves the right to charge an administrative compensation fee of CHF 50.– to CHF 150.–. The specific amount depends on the actual effort incurred.

In the event of increased effort, e.g. extensive communication, manufacturer orders already triggered, or special clarifications, the administrative compensation may be correspondingly higher.

Third-party costs already incurred, in particular manufacturer, logistics, or processing costs, shall in any case be charged in full.

Without express written confirmation of the cancellation by SI matratzenland GmbH, the order remains binding.

8. Warranty and Liability

The warranty provisions of the respective manufacturer shall apply.

Transport, packaging, and assembly costs are not part of the warranty and may be charged separately.

There is no entitlement to replacement products for the duration of a repair.

8.1 Limitation of Liability

To the extent permitted by law, the liability of SI matratzenland GmbH is excluded.

In particular, SI matratzenland GmbH shall not be liable for:

indirect damage and consequential damage
loss of profit
damage resulting from delivery delays
damage caused by improper use, inadequate care, or natural wear and tear

Mandatory statutory provisions remain reserved.

9. Retention of Title

The goods remain the property of SI matratzenland GmbH until full payment has been made.

Resale or pledging is not permitted until full payment has been made.

10. Copyright

All texts, offers, images, and other representations on the website are protected by copyright and belong to the intellectual and material property of SI matratzenland GmbH.

Illustrative deviations, typographical errors, mistakes, and changes remain reserved.

All technical information on individual goods is based on the manufacturers’ information and is non-binding.

11. Applicable Law and Place of Jurisdiction

The present contractual relationship is governed exclusively by Swiss law.

The place of jurisdiction is Stansstad, Canton of Nidwalden, Switzerland.

12. Severability Clause

Should individual provisions of these T&Cs be wholly or partially void or ineffective, the validity and effectiveness of the remaining provisions shall remain unaffected.

The invalid or ineffective provisions shall be replaced by such provisions as come as close as legally possible to the economic purpose of the invalid provision. The same shall apply in the event of any gaps in the provisions.