Standard delivery to the front door – how it works:
All deliveries are made to the front door only.
This delivery type does not include assembly or recycling.

Shipping costs:
Under CHF 500 = shipping fees apply.
From CHF 500 = free delivery.

Packaging & shipping:
– Rolled mattresses & pillows → Swiss Post
– Large or unrolled items → our delivery team

Recycling, assembly & disassembly:
Must be booked separately on the product page.
Important: If recycling is booked, old items must be ready at the front door.

Access & doors:
Access must be clear.
If the product does not fit through doors, staircase or lift, the customer must arrange alternatives
(balcony lift, special transport, helpers).

Comment field:
Please specify: staircase, floor, lift yes/no, parking, access road, contact person, doorbell, special notes.

Delivery conditions:
Access must allow 3.5-ton vehicles and be snow-free.
Car-free areas / no road access → delivery to valley station, extra transport costs apply.

Scheduled delivery to the front door – How it works:
Please enter 2 possible dates (Mon–Fri) at checkout.
Scheduled delivery requires prepayment.

Packaging & shipping:
Rolled items → Swiss Post
Large/open items → our own delivery service

Process:
We check your dates and confirm the next available one.
2–3 days before delivery you receive a 1–2 hour time window.

Recycling & extras:
Recycling, assembly, disassembly → selected on the product page.
Important: If recycling is booked, old items must be ready at the front door.

Access:
Access must be free (doors, staircase, lift).
If the product does not fit, the customer must arrange alternatives (balcony lift, special transport, helpers).

Comments:
Include staircase, floor, lift, parking, access road, contact person, doorbell, special notes.

Delivery conditions:
The access road must be suitable for delivery vans up to 3.5 tons and free of snow.
In difficult delivery situations – such as locations without public road access or car-free zones – delivery is made only to the valley station; further transport must be arranged by the customer.

Express Delivery – How it works

Availability & requirements:
Express delivery is available on weekdays only, and only for items that are in stock and suitable for postal shipment.
Please contact customer service beforehand to confirm availability.

Packaging & shipping:
Rolled mattresses, pillows and accessories are shipped vacuum-packed via Swiss Post.
Large or bulky items are not eligible for express delivery.

Express delivery process:
– Orders before 3p.m. : Shipped the same day, delivered the next working day.
– Orders after 3p.m. : Shipped the next working day, delivered within 48 hours.
– Note: Ideal for urgent orders requiring fast delivery.

Recycling & additional services:
Recycling, assembly and disassembly are not available with express delivery.

Access & delivery conditions:
Access must be clear and unobstructed (entrance, doorbell, parking).
Please ensure easy access to avoid delays.

Notes & comments:
In the comment field, please provide:
– Access information
– Parking / access road
– Contact person
– Relevant delivery notes

Delivery conditions:
The access road must be suitable for delivery vans up to 3.5 tons and free of snow.
In the case of difficult delivery conditions – such as car transport, locations without public access roads, or car-free zones – the following rules apply:
Delivery is only made to the valley station; further transport must be arranged by the customer.

Pickup – Free at Our Stans Showroom
You can collect your order free of charge directly from our showroom.

Address:
Bitzistrasse 1B, 6370 Stans (NW), Switzerland

Pickup Option:
– Stans Showroom: Free pickup on site. Please inform us in advance so that we can prepare your order.

Benefits:
– 3% discount for self-pickup customers
– No shipping costs
– Flexible pickup appointments by arrangement
– Personal handover on site including direct consultation

Note:
Please bring your order confirmation or a valid ID when collecting your order.
The 3% self-pickup discount applies only to orders collected at our Stans showroom.