Privacy Policy
With your order, you place your trust in matratzenland.ch, and this trust is very important to us. Therefore, Matratzenland is committed, without restriction, to the security and confidentiality of your data.
Privacy Policy
To protect your privacy, we inform you below about which personal data we collect and store when you use our portal, how we use this data, and to whom we may possibly disclose this data. You will also receive information about which rights you have regarding the use of your data by us:
Collection, Processing, and Use of Your Personal Data
Technical Data: When visiting our website, our web server technology automatically logs general technical visit information such as IP address, browser type, Internet Service Provider, operating system used, pages accessed, reference-exit pages, as well as the time and duration of the visit.
Personal Data: This includes details such as name, address, phone number, email address, and any data you provide when creating a customer account or placing an order. We require this data to process your order and to communicate with you.
Contact Form
If you send us an inquiry via the contact form, we store and process the data provided solely for the purpose of responding to your inquiry. You can revoke your consent at any time.
Creating a Customer Account
Creating a customer account is voluntary. During your use as a registered customer, we collect data to ensure the functionality of our portal and to perform analysis for optimizing and personalizing our offerings. Access to your account is only possible by entering your password. Keep your access information confidential.
Newsletter
Opt-In Process: Our newsletter is only sent to individuals who have expressly consented. You can unsubscribe from the newsletter at any time by using the unsubscribe link in each newsletter. This consent can be revoked at any time.
Data Disclosure to Third Parties
Your personal data will only be shared if it is necessary for fulfilling a contract or billing, or if you have previously consented. Our service providers may only use your data to perform their tasks.
Data Retention Period
We store your data only as long as is necessary to fulfill the purposes for which it was collected or as required by law.
Deletion of Your Data
Your data will be deleted when it is no longer required to fulfill its intended purposes or when legal retention periods do not prevent deletion.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access and misuse. Our security protocols are regularly reviewed and adjusted.
SSL Encryption
Our website uses SSL encryption for secure data transmission. You can recognize this by the green padlock symbol and the "https" in front of the URL.
Payment Security
Your credit card data is not stored but processed directly by our e-payment service providers. Processing is carried out in accordance with the security standards of the respective providers.
Contact Person for Data Protection
If you have any questions regarding the collection, processing, or use of your personal data, please contact our Data Protection Officer by email at
SI Matratzenland GmbH
Data Protection Officer
Rotzbergstrasse 17
6362 Stansstad NW
Use of Cookies
We use cookies to enhance the use of our website. You can configure the use of cookies in your browser. Please note that some functions of the website may be limited if you do not accept cookies.
Google Analytics
Our website uses Google Analytics to analyze website usage. Google Analytics uses cookies, which transmit information about your website use to Google servers in the USA. Further information can be found in Google’s privacy policy.
Social Plugins
We use social plugins from Facebook, Google+, Twitter, and AddThis. When you visit our website and use these plugins, data is transmitted to the respective providers. Further information can be found in the privacy policies of the providers.
Trust Seal
We use the Trusted Shops Trustbadge to display trust seals and reviews. When the Trustbadge is accessed, server log files are created, and the transmitted data is processed according to Trusted Shops’ privacy policy.
Changes to the Privacy Policy
The privacy policy may be updated from time to time. The current version can be found on our website.
Last updated: September 6, 2024
